CigNo Privacy Policy

we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, cigno.uk, and when you purchase our nicotine pouches. This policy applies to our website users and customers in the United Kingdom.

By using our website or purchasing our products, you consent to the practices described in this Privacy Policy. If you do not agree with the terms, please do not use our website.

 

1. Changes to This Privacy Policy:

1.1. We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed of any updates.
1.2. Your continued use of the website after any changes constitutes your acceptance of the revised Privacy Policy.

 

2. How We Collect and Use Personal Information:

2.1. We collect personal information in various ways, including directly from you, through cookies and other tracking technologies, and from third-party sources.
2.2. We use this information to fulfill your orders, improve our services, communicate with you, comply with legal obligations, and protect the security of our website and users.

 

3. What Personal Information We Collect:

3.1. Contact Information: Name, address, phone number, and email address.
3.2. Account Information: Username, password, and account preferences.
3.3. Payment Information: Debit or credit card details and billing address.
3.4. Order Information: Details about your purchases, delivery information, and transaction history.
3.5. Usage Information: IP address, device information, and browsing activity.
3.6. Marketing Preferences: Your preferences regarding receiving marketing communications.

 

4. Information We Collect Directly from You:

4.1. When you place an order, create an account, sign up for our newsletter, or contact us through our website, we collect personal information directly from you. This includes your name, email address, phone number, payment information, and shipping address.
4.2. We may also collect feedback, reviews, or other content you submit to us.

 

5. Information We Collect from Cookies:

5.1. We use cookies and similar tracking technologies to collect information about your interaction with our website. This includes your browsing behavior, IP address, and device information.
5.2. Cookies help us enhance your experience by remembering your preferences and improving site performance. You can control cookie preferences in your browser settings, though disabling cookies may affect the functionality of the website.

 

6. Information We Obtain from Third Parties:

6.1. We may receive personal information about you from third-party service providers, including payment processors, marketing platforms, and social media networks. For example, if you use a social media platform to log in or interact with us, we may collect information from that platform.
6.2. We also obtain information from third-party verification services to comply with legal requirements, such as age verification for the sale of nicotine products.

 

7. How We Use Your Personal Information:

7.1. We use your personal information for the following purposes:

7.2. We may use anonymized or aggregated data for analytics and reporting purposes to better understand our customers’ behavior and preferences.

 

8. Cookies:

8.1. Cookies are small data files stored on your device that help us provide certain functionality and improve your experience on our website. We use different types of cookies, including:
Essential Cookies: Required for the operation of the website, such as remembering items in your shopping cart.
Performance Cookies: Collect data on how you use the website to improve its performance.
Marketing Cookies: Track your activity to provide targeted ads and offers.
8.2. You can manage your cookie preferences in your browser settings. Please note that if you disable some or all cookies, parts of the website may not function properly.

 

9. How We Disclose Personal Information:

9.1. We may share your personal information with the following categories of third parties:
Service Providers: We share personal information with service providers who assist us in operating our website, processing payments, delivering products, and providing customer support.
Legal and Regulatory Authorities: We may disclose your information when required by law, regulation, or legal process, such as for age verification or compliance with UK tobacco laws.
Business Transfers: In the event of a merger, sale, or restructuring, we may transfer your personal information to the acquiring entity.
9.2. We do not disclose sensitive personal information for the purpose of inferring characteristics about you.

 

10. Category of Personal Information:

10.1. The categories of personal information we collect and disclose include:
10.2. Identifiers (such as name and email address)
10.3. Payment and transaction details
10.4. Commercial information (purchase history)
10.5. Internet or other electronic network activity (such as IP address and browsing activity)
10.6. Geolocation data (if enabled by your device)
10.7. We do not sell personal information to third parties for marketing purposes.

 

11. User-Generated Content:

11.1. If you submit reviews, comments, or other content to our website, that content may be publicly visible to other users. We are not responsible for any personal information you choose to make public in user-generated content.
11.2. Please be mindful not to share sensitive personal information in your reviews or comments.

 

12. Third-Party Websites and Links:

12.1. Our website may contain links to third-party websites, services, or social media platforms. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices.
12.2. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

 

13. Security of Your Personal Information:

13.1. We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption for payment processing and limiting access to personal information to employees and service providers who need it to perform their duties.
13.2. However, no data transmission or storage system can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

 

14. Contact Us: