Frequently Asked Questions
Product information usage guidelines legal and compliance ordering and shipping customer suport
PRODUCT INFORMATION
USAGE GUIDELINES
LEGAL AND COMPLIANCE
ORDERING AND SHIPPING
CUSTOMER SUPPORT
1. PRODUCT INFORMATION:
1.1. What are nicotine pouches?
Nicotine pouches are small, smokeless, tobacco-free products that contain nicotine. They are placed between the upper lip and gum, providing a discreet and convenient way to enjoy nicotine without smoking or vaping.
1.2. Do nicotine pouches contain tobacco?
No, our nicotine pouches do not contain tobacco. They are made with pharmaceutical-grade nicotine, food-grade fillers, and flavorings, providing a tobacco-free alternative to smoking or traditional snus.
1.3. How do I use nicotine pouches?
Simply place a pouch between your upper lip and gum. You can leave the pouch in for up to 30 minutes, or as long as you find it comfortable. The nicotine is absorbed through the gum, and there’s no need to spit. Once finished, dispose of the used pouch responsibly.
1.4. How much nicotine is in a pouch?
The nicotine content of our pouches varies by product. Typically, our nicotine pouches contain between 4mg to 14mg of nicotine per pouch. Please check the product packaging for specific details.
2. USAGE GUIDELINES:
2.1. Who can use nicotine pouches?
Our nicotine pouches are intended for adults aged 18 and over who are current nicotine users. They are not suitable for:
2.1.1 Individuals under the age of 18.
2.1.2. Pregnant or breastfeeding women.
2.1.2. Please consult a healthcare professional if you have any concerns.
2.2. Can I use nicotine pouches as a smoking cessation aid?
While some people may use nicotine pouches to reduce their reliance on smoking, they are not marketed or approved as smoking cessation products. If you're looking to quit smoking, we recommend seeking guidance from a healthcare professional or using licensed cessation products.
2.3. How do I store nicotine pouches?
We recommend storing your nicotine pouches in a cool, dry place. Avoid exposing them to direct sunlight or extreme temperatures to maintain their freshness.
3. LEGAL AND COMPLIANCE
3.1. Are nicotine pouches legal in the UK?
Yes, nicotine pouches are legal in the United Kingdom. However, they are subject to age restrictions, and you must be at least 18 years old to purchase them.
3.2. Is there an age verification process?
Yes, as required by UK law, we may perform an age verification check during the purchasing process to ensure that you are 18 years or older. We may use third-party services for this verification.
4. ORDERING AND SHIPPING:
4.1. How long does shipping take?
Once your order is placed and processed, we aim to dispatch it within 1–2 business days. Delivery typically takes 2–5 business days within the UK, depending on your location. Please note that we are not responsible for courier delays.
4.2. What should I do if my order is incorrect or damaged?
If you receive an incorrect or damaged order, please notify us at sales@cigno.uk within 48 hours of receiving the product. Include your order number and a description or photo of the issue.
4.3. Do you accept returns?
Due to the nature of nicotine pouches, we do not accept returns unless the product is faulty, damaged upon delivery, or incorrect.
If you receive a defective or incorrect item, contact us within 7 days of receipt.
4.4. Can I get a refund for my order?
Refunds are available only for defective or incorrect products. Once we verify the issue, we will issue a refund or offer a replacement product at our discretion.
4.5. What payment methods do you accept?
We accept major debit and credit cards, as well as other secure payment methods listed at checkout. All payments must be made in GBP (£).
5. CUSTOMER SUPPORT:
If you have further questions or need assistance, please don’t hesitate to contact us at
contact@cigno.uk.
1. PRODUCT INFORMATION
1.1. What are nicotine pouches?
Nicotine pouches are small, smokeless, tobacco-free products that contain nicotine. They are placed between the upper lip and gum, providing a discreet and convenient way to enjoy nicotine without smoking or vaping.
1.2. Do nicotine pouches contain tobacco?
No, our nicotine pouches do not contain tobacco. They are made with pharmaceutical-grade nicotine, food-grade fillers, and flavorings, providing a tobacco-free alternative to smoking or traditional snus.
1.3. How do I use nicotine pouches?
Simply place a pouch between your upper lip and gum. You can leave the pouch in for up to 30 minutes, or as long as you find it comfortable. The nicotine is absorbed through the gum, and there’s no need to spit. Once finished, dispose of the used pouch responsibly.
1.4. How much nicotine is in a pouch?
The nicotine content of our pouches varies by product. Typically, our nicotine pouches contain between 4mg to 14mg of nicotine per pouch. Please check the product packaging for specific details.
2. USAGE GUIDELINES
2.1. Who can use nicotine pouches?
Our nicotine pouches are intended for adults aged 18 and over who are current nicotine users. They are not suitable for:
2.1.1 Individuals under the age of 18.
2.1.2. Pregnant or breastfeeding women.
2.1.2. Please consult a healthcare professional if you have any concerns.
2.2. Can I use nicotine pouches as a smoking cessation aid?
While some people may use nicotine pouches to reduce their reliance on smoking, they are not marketed or approved as smoking cessation products. If you're looking to quit smoking, we recommend seeking guidance from a healthcare professional or using licensed cessation products.
2.3. How do I store nicotine pouches?
We recommend storing your nicotine pouches in a cool, dry place. Avoid exposing them to direct sunlight or extreme temperatures to maintain their freshness.
3. LEGAL AND COMPLIANCE
3.1. Are nicotine pouches legal in the UK?
Yes, nicotine pouches are legal in the United Kingdom. However, they are subject to age restrictions, and you must be at least 18 years old to purchase them.
3.2. Is there an age verification process?
Yes, as required by UK law, we may perform an age verification check during the purchasing process to ensure that you are 18 years or older. We may use third-party services for this verification.
4. ORDERING AND SHIPPING
4.1. How long does shipping take?
Once your order is placed and processed, we aim to dispatch it within 1–2 business days. Delivery typically takes 2–5 business days within the UK, depending on your location. Please note that we are not responsible for courier delays.
4.2. What should I do if my order is incorrect or damaged?
If you receive an incorrect or damaged order, please notify us at sales@cigno.uk within 48 hours of receiving the product. Include your order number and a description or photo of the issue.
4.3. Do you accept returns?
Due to the nature of nicotine pouches, we do not accept returns unless the product is faulty, damaged upon delivery, or incorrect.
If you receive a defective or incorrect item, contact us within 7 days of receipt.
4.4. Can I get a refund for my order?
Refunds are available only for defective or incorrect products. Once we verify the issue, we will issue a refund or offer a replacement product at our discretion.
4.5. What payment methods do you accept?
We accept major debit and credit cards, as well as other secure payment methods listed at checkout. All payments must be made in GBP (£).
5. CUSTOMER SUPPORT
